It freezes, restarts, won't update, or the storage is full.
A failed update, full storage, or a misbehaving app.
Backup, cleanup and a restore if needed. With your account — we don't bypass locks.
It depends on the model and on what we find inside, so we quote each repair individually. The diagnosis fee depends on the device, and you approve the exact repair price before any repair starts. If it can't be fixed, you only pay the diagnosis.