Controller won’t pair / disconnects

Q: How much does it cost?

Every device and every damage is different, so we quote each repair individually. The diagnosis fee depends on the device and we tell you before you bring it in; then you approve the exact repair price before any repair starts. If it can't be fixed, you only pay the diagnosis.

Price first~40 MIN · YOU APPROVE IT BEFORE WE REPAIR

It won’t pair, drops the connection, or lags.

Where it usually fails · Controller won’t pair / disconnects

Call (770) 309-0035 Request a quote

What's actually going on

The cause

Firmware, a loose antenna, or a weak battery.

How we fix it

Update and reset; if that fails, the antenna or battery.

How much it costs

It depends on the model and on what we find inside, so we quote each repair individually. The diagnosis fee depends on the device, and you approve the exact repair price before any repair starts. If it can't be fixed, you only pay the diagnosis.

Controller won’t pair / disconnects by model

Microsoft Xbox One controller2013 Microsoft Xbox Wireless Controller Microsoft Elite Series 2 controller2019 Nintendo Switch 22025 Nintendo Switch OLED2021 Nintendo Switch2017 Nintendo Switch Lite2019 Nintendo Joy-Con (pair)Nintendo Pro Controller Otros Other controller Sony DualSense Edge controller2023 Sony DualSense controller2020 Sony DualShock 4 controller2013

Other game console repairs

Stick driftJoy-Con driftHandheld stick driftController won't chargeButtons or triggers not workingAdaptive triggers or rumble not workingController battery dies fastNo video — HDMI port

DiagnosisThe fee depends on the device, and we tell you before you bring it in. If it can't be fixed, that's all you pay.

Price firstNo repair starts until you've approved the exact price.

90-day warrantyOn the part and the work, in writing, on your receipt.

Mail-inBoard-level work, data recovery and consoles from anywhere in the US.